Privacy Policy
At Alcove Works, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or making a purchase.
Information We Collect
When you interact with our website, we may collect the following information:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed through secure payment providers)
We may also collect basic website usage information such as pages visited and browsing activity through analytics tools.
How We Use Your Information
The information we collect is used to:
Process and fulfil orders
Deliver purchased books and products
Communicate with customers regarding orders or enquiries
Improve our website and customer experience
Respond to questions or requests
Your information will only be used for these purposes.
Payment Security
Payments made through our website are processed through secure third-party payment gateways. Alcove Works does not store or have access to your full credit card details.
Sharing of Information
We do not sell, trade, or share your personal information with third parties, except where necessary to:
process payments
deliver orders through courier services
comply with legal obligations
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use the site. This helps us improve the website experience.
These tools collect anonymous information such as pages visited and time spent on the website.
Data Protection
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
fifie@alcoveworks.com
norlin@alcoveworks.com